CANCELLATION & NO-SHOW POLICY
We strive to provide excellent care to our patients. To be consistent, we use a Patient No-Show and Cancellation Policy that we expect patients to adhere to. When you schedule an appointment, that time is reserved for you, and when it is missed or canceled on short notice, another patient cannot be seen during that time.
To avoid incurring a cancellation or no-show fee, you must contact our office at 856-492-1355 at least 24 hours before the scheduled appointment. We will reschedule the appointment and leave the time open for another patient. If you miss your appointment or cancel with less than 24 hours notice, Speech Language Associates reserves the right to bill you the cancellation/no-show fee of $45. This fee is the patient’s/responsible parties’ responsibility and is not billable to insurance.
Additionally, if a patient is more than ten (10) minutes late to their appointment, we reserve the right to cancel it, and the cancellation fee will apply. If the patient misses three or more appointments within six weeks, Speech Language Associates reserves the right to place your patient’s services on hold until scheduling conflicts are resolved. A consistent schedule is essential to patient progress in therapy.
We do realize that on rare occasions emergencies may arise and we will address these situations with you at that time. We thank you for working with us to ensure that services are provided to all our patients in the best possible way.
Illness
If the patient has a fever, a persistent cough, or a runny nose, please call and cancel your appointment. Therapy requires the therapist to be in close proximity to a patient’s face, putting them at a higher risk for contracting the illness and spreading it to other patients. We appreciate your understanding and will be happy to reschedule your appointment. We understand that occasionally, sudden illness may arise, and we will address these situations with you at that time. We thank you for working with us to ensure that services are provided to all our patients in the best possible way.
Inclement Weather
During inclement weather, our primary goal is to keep our therapists and patients safe. To that end, Speech Language Associates reserves the right to cancel or reschedule appointments in the event of inclement weather. Our office will reach out to you to inform you of cancellation or the option to switch to teletherapy.